Welcome to EJ Mobile Entertainment LLC. By booking or utilizing our mobile DJ services or video game trailer, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Booking, Deposits, and Payments
Reservations: Booking dates are reserved on a first-come, first-served basis upon receipt of a signed agreement and deposit.
Deposits: A non-refundable deposit is required to secure your event date and time slot.
Final Payment: The remaining balance must be paid in full prior to or on the date of the event, as outlined in your specific service contract.
Accepted Payment Methods: Payments are processed securely via our designated third-party payment gateways.
2. Cancellations and Rescheduling
Client Cancellations: If you cancel your event, deposit fees remain non-refundable. Cancellations made within [e.g., 7–14 days] of the scheduled event may incur additional cancellation fees.
Weather & Force Majeure: We operate rain or shine, as our trailer and equipment are weather-protected. However, in cases of severe weather (e.g., severe storms, high winds, ice, or extreme temperatures) or unmanageable road conditions, EJ Mobile Entertainment LLC reserves the right to reschedule or delay services for safety reasons.
3. Venue, Setup, and Accessibility
Parking & Space Requirements: The client is responsible for providing a clear, flat, and safe parking space for the video game trailer / DJ equipment setup (typically a minimum of [e.g., 50 feet] of flat pull-through or back-in space).
Power Requirements: We supply power via onboard generators or standard electrical connection options. Safe access to the setup location must be maintained throughout the event.
Permits & Clearances: The client is responsible for ensuring all necessary permits, parking approvals, or HOA authorization are obtained prior to setup.
4. Supervision and Safety Guidelines
Adult Supervision: An adult (parent, legal guardian, or designated supervisor over 18) must remain present on site for the entire duration of events involving minors.
Equipment Care & Rules: Guests are expected to treat all consoles, controllers, monitors, audio gear, and facilities with care.
Prohibited Items: Food, drinks, candy, smoking, vaping, and pets are strictly prohibited inside the mobile game trailer or within the immediate DJ setup area.
Refusal of Service: We reserve the right to refuse service, suspend play, or terminate the event without refund if guests engage in abusive behavior, intentional destruction of property, or unsafe actions.
5. Liability and Damages
Client Liability: The client assumes financial responsibility for any malicious damage, theft, or deliberate destruction of EJ Mobile Entertainment LLC property caused by event guests or attendees.
Parental Liability Waivers: All trailer participants (or their legal guardians if under 18) must sign our parental liability waiver form prior to participating.
Personal Injury & Belongings: EJ Mobile Entertainment LLC is not liable for personal injuries, accidents, or loss/damage to personal belongings occurring during or in connection with the event, except where caused by our gross negligence.
6. Media and Promotions
Unless requested otherwise in writing prior to the event, EJ Mobile Entertainment LLC reserves the right to take photos or short videos during the event for promotional use on our official website, social media, and marketing materials.
7. Contact Information
For questions or clarifications regarding these Terms and Conditions, please contact us at:
EJ Mobile Entertainment LLC
Email: erock2130@gmail.com
Phone: (336) 486-2091
At EJ Mobile Entertainment LLC, we strive to deliver an exceptional mobile DJ and video game trailer experience. Because our events are scheduled in dedicated time slots that prevent us from booking other clients, we enforce the following cancellation, refund, and return policy.
1. Deposits & Retainers
Non-Refundable Deposit: All booking deposits/retainers are non-refundable. The deposit secures your specific event date and time slot, reserving equipment and staff exclusively for your event.
Payment Credit: In the event of a client-initiated cancellation made within the allowable window (see Section 2), your deposit may be applied as a credit toward a future booking within 6 months, subject to availability.
2. Client-Initiated Cancellations & Rescheduling
Notice Provided 14+ Days Before Event: If you notify us at least 14 days prior to your scheduled event, any payments made beyond the non-refundable deposit will be fully refunded, or your entire balance (including deposit) can be transferred to a new date within 6 months.
Notice Provided Within 7 to 13 Days of Event: Cancellations made within 7–13 days of the event date will forfeit the deposit. Any additional prepaid balance will be issued as a credit toward a future booking.
Notice Provided Less Than 7 Days Before Event: Cancellations made within less than 7 days of the scheduled start time are non-refundable, and any remaining unpaid balance remains due in full.
3. Weather & Technical Force Majeure
Severe Weather Conditions: Our trailer and DJ setups are climate-controlled and built to operate in rain or shine. However, if severe or dangerous weather occurs (e.g., severe thunderstorms, high winds, ice, heavy snow, or dangerous driving conditions), EJ Mobile Entertainment LLC reserves the right to postpone or reschedule the event for safety reasons.
Rescheduling for Weather: If an event must be postponed due to severe weather, your full payment (including deposit) will be applied to a rescheduled date mutually agreed upon. Direct cash refunds are not issued for severe weather postponements.
Technical Disruptions: In the unlikely event of an equipment failure or vehicle issue on our end that prevents us from hosting your event, you will receive the option for a 100% full refund (including deposit) or priority rescheduling.
4. Venue Access & Unsafe Conditions
Inadequate Setup Space: The client is responsible for ensuring a clear, flat, and legally safe parking/setup location. If we arrive and are unable to park or set up safely (or if blocked by illegal parking/access restrictions), we reserve the right to cancel or shorten the event without a refund.
Behavioral Issues or Rule Violations: If an event is terminated early due to guest misconduct, property damage, or violation of our safety rules (e.g., food/drinks inside trailer, abusive behavior), no refunds or partial credits will be issued.
5. Merchandise & Physical Goods (If Applicable)
Service Sales: All entertainment services, time slots, and event bookings are non-tangible services and are not eligible for traditional product returns.
Apparel / Promo Goods: If you purchase branded apparel or promotional items directly from us, unused and undamaged items may be exchanged or returned within 14 days of purchase for store credit or refund.
6. Contact & Refund Requests
To request a date change, submit a cancellation, or inquire about a refund, please contact us immediately with your booking details at:
EJ Mobile Entertainment LLC
Email: erock2130@gmail.com
Phone: (336) 486-2091
Copyright © 2026 EJ Mobile Entertainment LLC - All Rights Reserved.
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